“ WE HELP YOU OPERATE YOUR BUSINESS SMOOTHER,
FASTER AND BETTER THAN EVER BEFORE ”
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud - Software as a Service (SaaS) Solutions. We focus on:
- Software Solutions (Customized as per business needs)
eDAS offers robust, extensible, and customizable security-enhanced software products to its clients and business partners that help them to enhance customers experience, sales, data exchange, security, and process-oriented solutions.
eDAS is truly dedicated to transform technologies and deliver uncompromised quality and secured software solutions that will enable organization transform globally.
Dedicated to transform technologies and deliver uncompromised quality and secured software solutions that will enable organizations transform globally.
Massive Industry Experience
We have Industry leaders with decades of experience building software for enterprise-grade companies.
Reliable Software Solutions
Software Solutions that empowers mid-size and enterprise-size businesses to deliver great customer and sales experience across all communications and messaging channels.
Customization as per need
We customize Solutions and offer deployment on
Deployment as per need
We develop, test and monitor the software to deploy it as per the client needs.
Talented Professionals with varied expertise
We hire some of the most talented IT professionals and continuously invest in their skills to ensure that our clients are enjoying world-class solutions and services at the most effective costs.
Commitment to Success
Our commitment in every client engagement is to ensure the success of customer’s innovations in IT-process and software systems.
Empowering Business Houses To Simplify their Processes For Enhancing Customer Engagement
We specialize in building digital infrastructure via Cloud Computing, SaaS products, Robotic Process Automation, EdTech platform, Mobility Solutions, Artificial Intelligence, and Bots. With flexible deployment capability on Public Cloud, Private Cloud, On-premise, or hybrid models, the products are designed to suit all kinds of business needs.
Call Center Solutions (CCaaS)
With Automation, Custom Workflows, Smart Knowedge-based system, Intelligent Reporting, advanced Quality management system, Self Service IVR/Bots and Social media Integrations-VAANI, which is a Omni-channel contact center solution completely focused towards boosting Sales & customer experience engagement.
Quality Management System (QMS)
Increasing CSAT with consistent control of the processes using an intelligent analytical approach, which is offered by our advanced Quality Management System
Intelligent knowledge management system
A holistic automated platform that enable your trainings digitally and reduces costs on education, development and administration within your organization.
Business Reports Automation & Advanced Analytics (RPA)
A bot-based automated solution for creating advanced analytical data pointers to extend decision-making powers on a real-time basis.
Intelligent Document Processing Solution
No more manual hassle, now the complex document processing will take place digitally in just a few clicks.
Mobile Access, Attendance & Leave Management Solution
A lite HRMS product that helps to extend access management, attendance & leave management, and visitor management in the organization.
Voicebot / Chatbot / eMail Bot
AI-powered Voicebots & Chatbots reduce the number of contacts into human customer service agents and organize contacts more effectively. With multiple use-cases and multilingual abilities, BOT’s give an edge to your engagement & reach.
Our collaborations create a positive business environment for the whole spectrum - from start-ups to large business houses.
- Strategic & Affiliate Partnerships
- ISV Partnerships
- Channel Partners
Leading ecommerce company
In the ECOMM domain it’s critical that customer satisfaction is paramount, be it in the products that we sell or the service we provide our customers. So when we were looking for a call center solution for our contact center, we wanted to ensure that the solution we choose, allows us operational scalability &flexibility while providing our customers an omni channel support platform that meets the highest standards. EDAS has played a crucial role in filling this gap for us with their call center solution “VAANI” that has helped us deliver the highest level of customer excellence to our clients, while providing us with impressive & excellent service. They have a superb team that is able to execute tasks within timelines. We expect this relationship to grow much more with the years ahead as we expand our presence using the full depth of “VAANI” capabilities. We highly recommend VAANI to any organization which is looking for a robust omni channel call center solution.
Vaani –is all about being Eloquent ! After being exposed to various dialer solutions over the last 2 decades, all that I desired in a dialer solution were : 1) A tailor made dialer - which can be customized basis the need of the process with minimal human dependency. 2) Freedom of self-correction - Today’s youth is smart and they dislike being corrected by others and 3) Customized reports – for both production line and clients. Vaani has it all at a click of a button !
Direct to Customer through telemarketing is increasingly becoming the sweet spot for selling any banking product to its end users. The key to enhance productivity through telemarketing is by tracking data at the minutest level possible coupled with the buyer –seller interaction as recorded and evaluated by any telemarketer. The QMS tool provided by Vaani allows its users to intersect the data in every possible permutation & combination. Not only that, it also allows the telecallers to evalate their own calls in their free time and make necessary changes in their intonation and voice modulation.
Leading Software company
Vaani is a leading next- generation customer engagement platform, transforming the CX efforts of businesses globally. This cloud based support platform gives full context on customer history to help resolve the most complex and urgent issues faster. As we started using Vaani, we experienced a 20% reduction in support costs and a 27% increase in agent productivity. You get state-of-the-art global call center software that runs on the cloud, 24x7. Vaani creates fluid conversations across all digital and voice channels in an easy to use, all in one interface. It also offers real time dashboard and analytics which provide valuable insights to agents enhancing customer experience. Vaani, a single tool that handles all communications through voice, chat, email, text message and more, giving international businesses the local presence they need to easily scale with their customers. Weekly feature releases ensure you’ll exceed customer expectations today and tomorrow.
Leading Travel industry:
Travel and Tourism customer expects exceptional customer support system and personalized services during every stage of journey. Vaani has helped us setting up the dialer which is reliable and flexible customer engagement solution which enables you to reach out to the customer anywhere, anytime and helps create a customer service culture that gives you an edge over others. It has facilitated us by executing personalized cross selling and upselling strategies with customer 360 degree view, Intelligent routing, advanced reports leveraging and analyzing across channels.
Leading Supply Chain company
We are a leading supply chain company in the food industry today, and the largest wholesale grocery supply company in India. Recently, we hired eDAS’s Solutions for cold calling, telemarketing, sales and lead mining services. We expect this relationship to grow much more with the years ahead as we expand our global presence using the full depth and breadth of eDAS's expertise. Working with eDAS has provided us with a much-needed "extra set of eyes" on quality checks and assurance. The first thing that differentiated eDAS solutions was that they customized solutions to our complex needs. Delivery team ensured our needs were met, and now our sales & service teams have a full blown quality audit process and mechanism in place. It has been a pleasure working with eDAS.tech – they bring in the skills and expertise required to deliver solution at scale. Particularly impressed with the team working with us!
We are delighted to have availed “VAANI”, one of the best dialer solutions, and would like to acknowledge the strong leadership team, which has been able to address some key challenge areas and the solution has been extremely well. We appreciate the immense capability that VAANI offers, a solution strategically designed to work best in both, ‘Work-from-Home’ as well as ‘Work-from-Office’ environments. The seamless integration between their dialer and the self-care services has helped tremendously in ensuring that end-consumers can benefit through these offerings and not dependent on voice as the only channel for communication. The solution is phenomenal, more specifically in terms of ‘User-friendliness’ of the front-end interface and the Performance & Quality Dashboard that each tele-calling executive can benefit from. We really appreciate their technical team for being quick in supporting and resolving, whenever we are faced with any queries for any assistance. We are proud to have them as our partners. Jeffrey deSouza- Head Customer Service
eDAS is an ISO certified global company that guarantees high product or services quality, business efficiency, and enhanced customer experience.
TechTalks - 24th Sept
Digital Transformation Techtalk- Industry leaders will deliver insights and their knowledge on digital strategies to implement the digital transformation in your business.
Team Building activity
We believe, ‘a team that that works together performs and excels’. And at eDAS fun activity includes employees’ mental and emotional connections that help them to collaborate in open dialogue for exchanging ideas.
Business Connect Magazine
The recent published article in the Business Connect Magazine, the author explored changing picture of the BPM industry as more than just a call center. Eureka Outsourcing is one of the renowned names for its end-to-end outsourcing and other services.
eDAS is a sister outfit of EOS that offers a broad spectrum of consultancy and digital services. It also gives a glimpse of its digital engagements, value offerings, and smart solutions.
Abhinav Arora, an innovator in the upper echelon has an eye for ‘New age technology and is a mastermind behind the success of EOS and eDAS.
CEO says “Future of Talent” - Article
At eDAS, all the employees nurtures it with their tremendous hard work, excellence, and indefinite efforts. Everyone at eDAS tries its best to boost overall efficiency and delivering a top-notch solution to our customers.
The employees of eDAS are vaccinated!
We keep our employees’ safety at the top, so we ensured that all our employees should be ‘vaccinated’ against Covid-19. So, eDAS had organized a vaccination drive ‘Let’s win over Covid-19’ for all the employees.
Business Leadership Awards Won by eDAS
eDAS, a SaaS based organization has been recognized as the ‘Tech Start-up of the Year’ for its advanced technology solution to simply the business processes through digital transformation. eDAS’s CCaaS solution, VAANI which is a omnichannel dialer solution has been awarded as the ‘Most Innovative Product of the Year’. It provides one-stop solution for Contact Center Dialer Solution which is integrated with all social media platforms. eDAS is led by the visionary leader, CEO, Mr. Abhinav Arora, who has also been awarded as the ‘Start-up Leader of the Year’ at Business Leadership Awards. He is the key initiator for the inception of eDAS.