In the ECOMM domain it’s critical that customer satisfaction is paramount, be it in the products that we sell or the service we provide our customers. So when we were looking for a call center solution for our contact center, we wanted to ensure that the solution we choose, allows us operational scalability &flexibility while providing our customers an omni channel support platform that meets the highest standards. EDAS has played a crucial role in filling this gap for us with their call center solution “VAANI” that has helped us deliver the highest level of customer excellence to our clients, while providing us with impressive & excellent service. They have a superb team that is able to execute tasks within timelines. We expect this relationship to grow much more with the years ahead as we expand our presence using the full depth of “VAANI” capabilities. We highly recommend VAANI to any organization which is looking for a robust omni channel call center solution.

Vaani –is all about being Eloquent ! After being exposed to various dialer solutions over the last 2 decades, all that I desired in a dialer solution were : 1) A tailor made dialer - which can be customized basis the need of the process with minimal human dependency. 2) Freedom of self-correction - Today’s youth is smart and they dislike being corrected by others and 3) Customized reports – for both production line and clients. Vaani has it all at a click of a button !

Direct to Customer through telemarketing is increasingly becoming the sweet spot for selling any banking product to its end users. The key to enhance productivity through telemarketing is by tracking data at the minutest level possible coupled with the buyer –seller interaction as recorded and evaluated by any telemarketer. The QMS tool provided by Vaani allows its users to intersect the data in every possible permutation & combination. Not only that, it also allows the telecallers to evalate their own calls in their free time and make necessary changes in their intonation and voice modulation.

Vaani is a leading next- generation customer engagement platform, transforming the CX efforts of businesses globally. This cloud based support platform gives full context on customer history to help resolve the most complex and urgent issues faster. As we started using Vaani, we experienced a 20% reduction in support costs and a 27% increase in agent productivity. You get state-of-the-art global call center software that runs on the cloud, 24x7. Vaani creates fluid conversations across all digital and voice channels in an easy to use, all in one interface. It also offers real time dashboard and analytics which provide valuable insights to agents enhancing customer experience. Vaani, a single tool that handles all communications through voice, chat, email, text message and more, giving international businesses the local presence they need to easily scale with their customers. Weekly feature releases ensure you’ll exceed customer expectations today and tomorrow.

Travel and Tourism customer expects exceptional customer support system and personalized services during every stage of journey. Vaani has helped us setting up the dialer which is reliable and flexible customer engagement solution which enables you to reach out to the customer anywhere, anytime and helps create a customer service culture that gives you an edge over others. It has facilitated us by executing personalized cross selling and upselling strategies with customer 360 degree view, Intelligent routing, advanced reports leveraging and analyzing across channels.

We are a leading supply chain company in the food industry today, and the largest wholesale grocery supply company in India. Recently, we hired eDAS’s Solutions for cold calling, telemarketing, sales and lead mining services. We expect this relationship to grow much more with the years ahead as we expand our global presence using the full depth and breadth of eDAS's expertise. Working with eDAS has provided us with a much-needed "extra set of eyes" on quality checks and assurance. The first thing that differentiated eDAS solutions was that they customized solutions to our complex needs. Delivery team ensured our needs were met, and now our sales & service teams have a full blown quality audit process and mechanism in place. It has been a pleasure working with eDAS.tech – they bring in the skills and expertise required to deliver solution at scale. Particularly impressed with the team working with us!

We are delighted to have availed “VAANI”, one of the best dialer solutions, and would like to acknowledge the strong leadership team, which has been able to address some key challenge areas and the solution has been extremely well. We appreciate the immense capability that VAANI offers, a solution strategically designed to work best in both, ‘Work-from-Home’ as well as ‘Work-from-Office’ environments. The seamless integration between their dialer and the self-care services has helped tremendously in ensuring that end-consumers can benefit through these offerings and not dependent on voice as the only channel for communication. The solution is phenomenal, more specifically in terms of ‘User-friendliness’ of the front-end interface and the Performance & Quality Dashboard that each tele-calling executive can benefit from. We really appreciate their technical team for being quick in supporting and resolving, whenever we are faced with any queries for any assistance. We are proud to have them as our partners. Jeffrey deSouza- Head Customer Service